Your association with us is always important to us. That's why we insist upon the highest standards for privacy of our customer information. Please read the following statement to learn about our information gathering and dissemination practices.
Collection Of Personal And Other Information
When you use our Website, we store your browsing information. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. To the extent possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". Please refer to our Cookies section for more information.
If you choose to buy on the Website, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details. Credit card and banking related details are not stored by our system and used temporarily only for completing financial transactions.
If you choose to post reviews and tips about properties you stayed or post messages or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. We collect personally identifiable information (email address, name, phone number.) from you when you set up a free account with us. We do use your contact information to send you offers based on your previous orders and your interests.
Security And Data Retention
We are committed to ensuring the security of all data that we collect from you and we are constantly reviewing our security policies to prevent third parties from accessing any data we hold. We employ a system of username and passwords on our computer system to ensure only authorised persons are permitted access to our computer systems
Cookies will enable us to:
- Store information about your preferences, and so allow us to customise
- Speed up your searches
- Recognise you when you return to our Website
- Estimate our audience size and usage pattern
Most web browsers accept cookies automatically but you may set up your computer to reject cookies altogether. In that case, we cannot guarantee that you will be able to use all features on our Website.
Disclosure Of Your Information
Sharing Of Personal Information
We will share personal information with companies, organizations or individuals outside of stayfine if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- enforce applicable Terms of Service, including investigation of potential violations.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of stayfine, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like property owners, our business affiliates, agents or connected sites. For example, we may share information publicly to show trends about the general use of our services. We may also share consolidated information provided by like-minded users with alternate stays without ever taking individual names, email ids or other contact details.
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. For example, we use superior security software to protect users against identity theft & spyware; etc.
Transmission Of Data
Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorized access the internet is not a totally secure environment and we cannot guarantee that the information will be secure during transmission by you to our Website.